1. Advance Payments
Where an advance is collected for a trip, the amount, its purpose and its handling are communicated before any payment is taken.
2. When a Refund Is Due
- Cancellation before vehicle assignment with no charges applicable.
- Overpayment or a duplicate payment made by mistake.
- Settlements agreed in writing between the parties for a cancelled trip.
3. How Refunds Are Processed
Approved refunds are returned through the same method used for payment, wherever possible. Processing takes as long as the payment channel requires, usually a few working days.
4. Non-Refundable Situations
Charges agreed for a cancelled trip, or payments earned by a transporter for work already performed, are not refundable.
5. How to Request a Refund
Write to sales@beetrux.com with your trip or booking reference and we will review and respond promptly.