1. Our Commitment
BEETrux aims to resolve every genuine concern — from a customer, a transporter or a driver — fairly and within a reasonable time.
2. How to Raise a Grievance
- Send an email to sales@beetrux.com with the subject “Grievance”.
- Include your name, contact details, trip or booking reference (if any), and a clear description of the concern.
- You may also raise the concern to our support team by phone or WhatsApp.
3. What Happens Next
We acknowledge the concern promptly, review it with the relevant team, and keep you updated as it is being addressed.
4. Escalation
If a concern is not resolved, we provide a clear escalation path so it reaches the appropriate senior person within BEETrux.
5. Contact
Grievance desk: sales@beetrux.com